We’re looking to hire a talented QA analyst to help build a highly-reliable media creation platform. This position is a full-time role reporting to the Quality Lead at the Kapwing HQ in San Francisco.

Responsibilities

• Ensure high-quality product development: Support the product and engineering team by writing test plans and iteratively testing functionality
• Oversee releases:  Work with engineering and Customer Support to develop processes and protocols to oversee pre-release testing and post-release monitoring.
• Manual testing:  Rigorously check that Kapwing is performing as expected in production. Investigate bugs to find reproduction steps and assist the Customer Support team to identify technical issues that users run into. 
• Act as interface between engineering and customer support.
• Investigate user reported issues for reproducible steps or root cause, and triage priority.

Requirements

• Strong communication skills: Clear technical writer and strong speaking skills
• 2+ years of work experience in a technical or analytical role (experience with quantitative analysis, scripting, QA, engineering, etc).
• Experience with web testing.
• Experience with bug/task tracking tools (ex: Asana, Jira, Shortcut).
• Creative thinker: Thinks of many solutions to a problem.
• Entrepreneurial: Excited about joining a small, high-growth team and contributing across all areas of the company.
• No ego: There’s a lot we wish we could do but don’t have time for. Must have the ability to put the product’s needs first.
• Passion for serving creative professionals and interest in media.
• Creative and organized, with a dedicated customer approach.
• Experience in functional end-to-end workflow testing, including test planning and execution.

Preferred

• Experience with automated testing (Cypress, Jest).
• Experience with Sentry, Papertrail, and Heroku.
• 1+ year of experience with  Javascript, Python, HTML.
• Experience with video editing tools.